Privacy Policy

Effective Date: 19th July, 2024.

1. Introduction

Welcome to Teledoctor Zambia. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our telemedicine services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, date of birth, and other identifying information.
• Health Information: Medical history, symptoms, diagnoses, treatment plans, and other health-related information.
• Technical Information: IP address, browser type, operating system, device information, and usage data.
• Payment Information: Credit card details, billing address, and other payment-related information.

3. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To provide telemedicine consultations and related healthcare services.
• Communication: To communicate with you regarding appointments, medical advice, and other relevant information.
• Improvement: To improve our services, including analyzing usage patterns and feedback.
• Compliance: To comply with legal and regulatory requirements.

4. Sharing Your Information

We may share your information with:

• Healthcare Providers: To facilitate your medical care and treatment.
• Service Providers: To perform functions on our behalf, such as payment processing and IT support.
• Legal Authorities: To comply with legal obligations or respond to lawful requests from public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and secure data storage.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal information.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal requirements.
• Restriction: You can request restriction of processing your personal information.
• Portability: You can request a copy of your personal information in a structured, commonly used format.
• Objection: You can object to the processing of your personal information for certain purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

admin@teledoctorzambia.com
+260 979 904046